FREQUENTLY ASKED QUESTIONS

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How can we contact you?

You can contact us via email: theapollophotobook@gmail.com, we will aim to get back to you within 24 hours!


What payment options do you accept?

We accept credit / debit cards, iDeal and paypal payments. Wish to pay another way, then please do not hesitate to contact us!


Prices

We retain the right to change the price of the book and shipping costs at any given moment.


What do you do with my personal information?

We take your privacy very seriously, and will not use your information for anything other than orders, updates and contacting you with our newsletters and project updates.


Why are you sending me email newsletters? 

You have signed up to receive our updates and newsletter. If you wish to unsubscribe from them, follow the links at the bottom of the email newsletters or drop us a line at theapollophotobook@gmail.com and we will remove you from our list.


What are the delivery rates / shipping costs for my order? 

We ship all of our products free worldwide.


When can I expect my delivery?

Shipping times depend on the country you are in. Books will be shipped either from the U.S. or from the Netherlands, orders can take up 12 weeks to arrive.

Once your order has been dispatched, you will receive an email telling you that your book is on its way. Unfortunately we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will try to inform you of any unexpected delay.


Does the C-print include a frame?

We believe everybody has their own taste and style when it comes to framing, that's why we provide prints only.


Will I be charged customs and import charges?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. You might want to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.


Can my order be delivered to another address than the billing address?

Of course, just state the shipping address you would like the book to be sent to during the ordering process.


I wish to return a product - how do I do that?

You can return it, no problem. Please make sure the book is returned undamaged and includes your order number. Please notice that we will refund the returned product but we will not pay the shipping costs for the returns.

If your product is received damaged or lost in the post, please notify us immediately and retain the product and packing and we will contact the postal service who will be responsible for any compensation payments. Please contact us immediately and we will advice you on the best way to approach this claim. Once the book has been dispatched to the postal company, all risk of loss and damage is then passed onto the receiver.


You can either send or deliver your returning good(s) to:

Apollo VII – XVII
Kinkerstraat 80G
1053EA, Amsterdam
The Netherlands

For any help, please contact us at apollokickstarter@gmail.com